Good day!!! Hope your day is going well. The day started relatively cold at 58F with relative humidity around 93%. The weather, according to my iPhone, was fair. My wife and I did our daily morning walk as soon as we were done with breakfast. On my way back I usually water the plans, but due to the weather conditions, I decided to skip. I will water them tomorrow morning.
In my previous post Can Construct – Tabulation I was not please with the telephone support provided by Delta Airlines. They offer a callback when you are waiting to speak with a representative. For example, a callback was promised while being informed that the wait was about 3-hours long. The callback would be received about 12 hours latter; sometimes in the middle of the night.
It is a fact that airlines were hit hard with the COVID-19 pandemic. Most of them (never generalize) let go a large part of their staff. In the past few weeks things are starting to return to normal with customer service at Delta. Earlier this week I placed a call to change several things on a reservation. There was a delay of about two hours (2:15). I requested a callback and as usual wrote the time I expected a representative to call me. About two hours later, Ronda from Delta called. She was very pleasant. She spent a lot of time (15 minutes or so) to make all the changes I requested. Not only that, but she suggested alternatives that could save me some money and make the travelling experience better. Felt like service was back to pre COVID-19 pandemic. Great job Ronda!!!
You probably have heard of competitive programming. It seems that software engineers need to solve a problem as soon as possible. Sounds good, but imagine if you go for a surgery and the surgeon wants to perform the procedure in the least amount of time. Not sure about you, but I would prefer someone with experience that takes its time and wants to produce the best results, not just finish faster than others. Seems to me like a compromise between quality and time. That said; I will try my first competition on Saturday. Will let you know my findings. Perhaps I will change my opinion. Continue reading “All Construct – Tabulation”